Negotiation Skills Training Course

Benefit your career and boost your confidence with our negotiation course - available online or in-person.

Customer Outreach Award 2019
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Online Negotiation Skills Course For Remote Workers

In light of recent news regarding Covid-19 (Coronavirus), we understand many in London, throughout the UK and worldwide are choosing to work from home.

Please be aware that we offer an online training option for this negotiation skills course. We have extensive experience in the virtual delivery of our courses with clients in the UK, USA, India, China, Israel and throughout EMEA. Our online training is delivered via Skype to the same high standards as our in-person training – you can learn more about it here.

Please take care and look after one another.

Why take this course?

We teach you and your team how to handle and manage any obstacles in the negotiation process. This leads to lasting behaviour changes, resulting in better deals and higher margins.

  • Become a more confident negotiator
  • Master practical skills for gaining the upper hand
  • Study the underlying phases in all negotiations
  • Learn how to stay in control during each stage
  • Progress your career with lifelong skills
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Develop Your Core Negotiating And Influencing Skills

Negotiation: the discussion between two or more parties aimed at reaching an agreement. Whilst the definition is simple enough, the real-life practicality of negotiating is often not so easy.

Yet, this is a skill that we must use everyday of our lives, and not just in business either; negotiating is as important to closing that high-value business deal as it is to maintaining a healthy relationship with your partner, or getting the kids to help around the house.

Nonetheless, given how often we rely on our ability to negotiate, very few people master it as a skill. In business, this can lead to deal-ending obstacles being left unresolved, such as conflicting interests or competing agendas, despite these being entirely fixable problems.

As such, we created this one-day negotiation course in London (or online or at your offices) to teach you the skills you’ll need for every potential phase of a negotiation – resulting in a higher level of self-confidence and more win-win business agreements.

Negotiating is a key aspect of life and business. Significantly improve your ability to influence and control the process.

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Training available online or on-site

Our virtual courses are delivered online over Skype, but we provide on-site training in London and across the UK and rest of the world if required.

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Courses starting from £350 per delegate

With discounts available for multiple delegates from the same company – the second delegate is half price.

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Great news - this course is CPD accredited!

And, as a bonus, you’ll walk away with a training manual and a month’s free coaching  and support following course completion.

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We provide an award-winning service

Powercall Training has been named a trusted partner in’s Customer Outreach Awards in 2019.

Course Agenda

Our negotiation courses are split into two sessions: morning and afternoon. The morning will focus on theory, whilst the afternoon will be a practical, engaging, hands-on experience where we put the theory into practice.

Morning Session

  • Introduction to negotiation skills
  • What is negotiation?
  • Characteristics of ultra-successful negotiators
  • Negotiation skills self-assessment:
    • Short questionnaire to be completed
  • Positional bargaining
    • Hard bargaining versus soft bargaining
    • The pros and cons of both approaches
  • Producing wise agreements:
    • Separating the people from the problem – how to deal with conflict, people issues and emotions
    • Focusing on interests not positions – how to lay the foundations for win-win agreements
    • Inventing options for mutual gain – finding creative solutions to secure win-win deals
    • Using objective criteria – how to unstick a negotiation
  • What if they are more powerful?
    • How to protect your position and make the most of your assets
  • What if they won’t play?
    • Using negotiation jujitsu!
  • Open discussion and preparation for negotiation role plays

Afternoon Session

The afternoon session will involve the practical hands-on application of the theory presented in the morning session, involving role-plays based on typical real-life negotiation scenarios.

Frequently Asked Questions

Who is this course for?

This course is suitable for all those seeking to achieve exponentially more from their negotiation activities. It is ideal for those wishing to achieve higher margins, to avoid common negotiation pitfalls and misconceptions and to protect their interests in the face of more powerful counterparties.

All job types, positions, sectors and skill levels are welcome.

How long does this course last for?

This is a one day course, however it can be tailored to fit your needs and timeframes.

How is the day structured?

Our virtual and public courses start at 9:30am and finish at 5pm.

Our in-house/on-site training depends on our clients’ preferences but courses usually start at 9 or 9:30am and finish at 5pm.

Can the contents of the course be fitted to my needs?

The content of all our courses, when being delivered on-site, can be tailored to our clients’ specific needs.

For example, should you wish to focus on positional bargaining then we can adjust the training schedule accordingly.

What is your cancellation policy?

In the unfortunate event that you can no longer attend a course, we will transfer your bookings and any payments to an agreed alternative date free of charge. If you would like to cancel entirely, a full refund will be provided if you let us know more than 7 days prior to the booked date.

How does payment work?

For all of our courses payment is required prior to workshop attendance. An invoice will be issued and payment can be made via electronic bank transfer or through PayPal. 

What is included in the price?

For virtual courses a training manual is provided. On completion of the course all attendees are eligible for the Coaching Hotline where attendees can contact our trainer via email, telephone or Skype should they have any further questions or should they require any further guidance. This is available for a month after the course ends.

We offer the same for our on-site courses too, plus any tailoring of the training materials and content.

What discounts do you offer?

We offer discounts for multiple delegates from the same company at our public courses. When more than one delegate from the same company attends one of our public courses the second delegate is half price.

Do you offer online training?

We offer online training via Skype. It is an affordable, convenient solution for those unable to attend our courses in person due to logistics or the current coronavirus situation. Our online training is just as interactive and stimulating as our in-person options.

In which countries do you offer training?

We deliver our courses all over the world, hence the word “Global” in our name. That applies to both in-person and online training.

What is the style of training?

We adopt a highly interactive style – the best way for imparting key learning points. Delegates often comment positively on the participatory style of learning. Role-plays, assessments, and exercises are commonly used to supplement learning. Finally, our highly experienced trainer will often share war stories to illustrate key points.

Who is the trainer on this course?

All of our courses are delivered by Head Coach, Anthony Maddalena.

Anthony has over 20 years experience in coaching a full range of sales, communication and leadership skills in individuals, teams, and groups of delegates – having worked with some of the largest companies in the world to SMEs, startups, and everything in between.

Will the course aid my professional development?

Our negotiation course has been reviewed by the CPD (Continuing Professional Development) Standards Office.

We are happy to say the contents and delivery of the training meet the high-standards set by the CPD, meaning the course has achieved accreditation.

Therefore, we’re very confident any delegates who attend this course will see tangible benefits in their professional careers.