Learn customer-focused skills and tactics for prioritising and growing accounts.
If your role involves any form of account management, such as managing and building relationships with clients, this course is for you. Attendees will:
Would you like to conduct your account management activities in a more time-efficient manner and with a greater margin of success? This course will provide you with tried-and-tested- techniques for prioritising and planning your interactions with customers, and for using influencing skills to build more mutually profitable relationships.
Attend our public training centre in London, book a private session at your offices, or opt for an online course (ideal for remote teams!).
With discounts available for multiple delegates from the same company.
As standard, all the materials used on the course, including a training manual, are free for you to take home. We’ll also provide support and advice for a month afterwards.
We’ve been awarded a Customer Outreach Award by Find Courses for delivering a high-standard of customer service.
Our interactive one-day workshop is available either as an on-site or as a virtual course, and covers:
Tuesday 31st January 2023
Tuesday 14th February 2023
Wednesday 22nd March 2023
Monday 24th April 2023
Friday 12th May 2023
Thursday 15th June 2023
Friday 28th July 2023
More dates to come. Other dates are available on request.
Select whether you would like to book an online training course or enquire about in-house training
Book virtual training
Book on-site training
We offer all delegates the option of receiving training via a live video stream. This works particularly well on a one-to-one basis or with small teams. With our extensive experience in virtual delivery you'll benefit from taking this course whilst still following the necessary lockdown measures during the coronavirus outbreak.
For our onsite courses, we come to you – regardless of whether you’re based in London, throughout the UK, or even internationally. The main advantage of in-house training is that the course agenda can be specifically tailored to the needs of your business.
Submit your contact details below and we’ll get in touch as soon as possible to discuss your requirements, costs, and available dates.
Anyone looking to gain better results from their account management activities, by adopting skills and processes for prioritising and growing accounts in the most efficient manner, including Account Managers, Key Account Managers, Customer Success Managers, Relationship Managers.
This is usually a one-day course. However, it can be tailored to your requirements.
Our virtual and public courses start at 9:30am and finish at 4:30pm.
In-House/On-Site Training: Timings depend on our clients’ preferences but courses usually start at 9 or 9:30am and finish at 5pm.
The content of all our courses, when being delivered on-site, can be tailored to our clients’ specific needs.
For example, should you wish to focus more on a particular area, like active listening, then we’re more than happy to accommodate.
In the unfortunate event that you can no longer attend a course, we will transfer your bookings and any payments to an agreed alternative date free of charge. If you would like to cancel entirely, a full refund will be provided if you let us know more than 7 days prior to the booked date.
For both public and on-site courses payment is required prior to workshop attendance. An invoice will be issued and payment can be made via electronic bank transfer or through PayPal.
For all of our courses a training manual is provided. On completion of the course all attendees are eligible for ongoing support where attendees can contact their trainer via email, telephone or Skype should they have any further questions or should they require any further guidance.
We offer discounts for multiple delegates from the same company at our public courses.
We currently offer virtual training delivered over Skype or live webinars. It offers an affordable, convenient solution for those who are unable to attend our courses in person due to logistics or the ongoing public lockdown. Our virtual courses are highly interactive, offering the same quality of delivery as our in-person courses.
Our courses are available worldwide, hence the word “Global” in our name. Our trainers are happy to come out to you, regardless of where you’re based or, alternatively, our online training options mean we can connect with delegates from all over the world.
We adopt a highly interactive style – the best way for imparting learning points. Delegates often comment positively on the participatory style of learning. Role-plays, assessments, and exercises are commonly used to embed learning. Our highly experienced trainers will often share war stories to illustrate key points.
All of our courses are delivered by Head Coach, Anthony Maddalena.
Anthony has over 20 years experience in coaching a full range of sales, communication and leadership skills in individuals, teams, and groups of delegates – having worked with some of the largest companies in the world to SMEs, startups, and everything in between.
Our communication skills course has been independently reviewed by the CPD (Continuing Professional Development) Standards Office.
We are happy to say the contents and delivery of the training meet the high-standards set by the CPD, meaning the course has achieved accreditation.
Therefore, we’re very confident any delegates who attend this course will see tangible benefits in their professional careers.
