Communication Skills Course

Work on your communication skills to improve your sales performance.

Customer Outreach Award 2019
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Why take this course?

If your role involves managing clients or generating sales, you’ll know how important effective communication is. This course explores the themes of effective communication in detail for those in sales or client-facing positions, helping you…

  • Develop confidence and true authority
  • Listen more attentively
  • Build real connections with your clients and colleagues
  • Improve a key skill for any successful career
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Improve Your Ability To Communicate

In any client-facing or team management role, great communication is the foremost important skill a person needs to be successful. For those in sales or business development, it’s no secret that the quality and depth of our communication with both existing and potential clients has a direct impact on the size of our deals and on our ability to win repeat business.

One key area of communication is building rapport. To build rapport and create a connection you need to have the tools and skills to quickly inspire trust across in-email, in-person and over-the-phone, because the way we talk to clients and colleagues changes depending on the medium we use.

Understanding these subtle nuances can make a huge difference and truly elevate your interpersonal skills. On this half-day communication course you will learn about theory, practice easy-to-apply techniques, get feedback and after-course support from our team, and go away with the confidence to be a much more effective and influential communicator.

Good communication is the foundation of success in any field.  Improve your ability and unlock a more rewarding, enjoyable connection with others.

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Training available online or in-person

Attend our public training centre in London, book a private session at your offices, or opt for an online course (ideal for remote teams!).

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Courses starting from £350 per delegate

With discounts available for multiple delegates from the same company.

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Great news - this course is CPD accredited!

And, as a bonus, you’ll walk away with a training manual and a month’s free coaching following course completion.

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Delivering excellent customer service

We’ve been awarded a Customer Outreach Award by Find Courses for delivering a high-standard of customer service.

Communication Skills Course Agenda

On this course, you will learn:

  • How to communicate openly and effectively with clients
  • How to use positive language to influence
  • How to build trust and rapport
  • How to uncover the real and unstated needs of clients through questioning
  • How to eliminate communication barriers
  • How to understand client thinking patterns
  • How to engage in active listening
  • How to present oneself assertively and confidently

This is all covered during a course which is split into three areas: building trust and rapport, telephone communication, and in-person communication. The agendas for each section are shown below. Whilst there’s plenty of theory to cover, delegates will also have the chance to practice what they’ve learnt with feedback and support from the instructor.

Please note, the agenda outlined below is just a guideline to the standard course we deliver – all of our courses can be modified and built with your needs in mind.

Building trust and rapport

This section includes:

  • Communicating effectively with clients we dislike
  • Dealing with difficult conversations/wayward clients
  • Delivery of bad news to clients
  • Elimination of cultural barriers-points to take into account

Telephone communication

This section includes:

  • Effective use of questioning to uncover the unstated needs of clients
  • The avoidance of jargon and clear explanation of technical terms
  • Gaining the client’s commitment


This section covers:

  • Improving your communication style
  • The importance of active listening
  • Understanding thinking patterns
  • Getting the results you want

Communication Skills Training Course Dates

(Half-Day 9:30am-1pm)


Thursday 12th January 2023

Friday 24th February 2023

Tuesday 21st March 2023

Tuesday 18th April 2023

Monday 15th May 2023

Friday 23rd June 2023

Tuesday 25th July 2023

More dates to come. Other dates are available on request.

Frequently Asked Questions

Who is this course for?

This course is suitable for those wishing to sharpen their communication skills both externally with clients and internally with colleagues. It is ideal for those wishing to remove unhelpful communication blockages, to accelerate the building of trust and rapport, and to achieve consistently better results from their communication activity.

How long does this course last?

This is usually a half-day course, however it can be tailored to your requirements.

How is the day structured?

Our virtual and public courses start at 9:30am and finish at 1pm

In-House/On-Site Training: Timings depend on our clients’ preferences but courses usually start at 9 or 9:30am and finish at 5pm.

Can the contents of the course be fitted to my needs?

The content of all our courses, when being delivered on-site, can be tailored to our clients’ specific needs.

For example, should you wish to focus more on a particular area, like active listening, then we’re more than happy to accommodate.

What is your cancellation policy?

In the unfortunate event that you can no longer attend a course, we will transfer your bookings and any payments to an agreed alternative date free of charge. If you would like to cancel entirely, a full refund will be provided if you let us know more than 7 days prior to the booked date.

How does payment work?

For both public and on-site courses payment is required prior to workshop attendance. An invoice will be issued and payment can be made via electronic bank transfer or through PayPal.

What is included in the price?

For all of our courses a training manual is provided. On completion of the course all attendees are eligible for ongoing support where attendees can contact their trainer via email, telephone or Skype should they have any further questions or should they require any further guidance.

What discounts do you offer?

We offer discounts for multiple delegates from the same company at our public courses.

Do you offer online training?

We currently offer virtual training delivered over Skype or live webinars. It offers an affordable, convenient solution for those who are unable to attend our courses in person due to logistics or the ongoing public lockdown. Our virtual courses are highly interactive, offering the same quality of delivery as our in-person courses.

In which countries do you provide training?

Our courses are available worldwide, hence the word “Global” in our name. Our trainers are happy to come out to you, regardless of where you’re based or, alternatively, our online training options mean we can connect with delegates from all over the world.

What is the style of training?

We adopt a highly interactive style – the best way for imparting learning points. Delegates often comment positively on the participatory style of learning. Role-plays, assessments, and exercises are commonly used to embed learning. Our highly experienced trainers will often share war stories to illustrate key points.

Who is the trainer on this course?

All of our courses are delivered by Head Coach, Anthony Maddalena.

Anthony has over 20 years experience in coaching a full range of sales, communication and leadership skills in individuals, teams, and groups of delegates – having worked with some of the largest companies in the world to SMEs, startups, and everything in between.

Will this course aid my professional development?

Our communication skills course has been independently reviewed by the CPD (Continuing Professional Development) Standards Office.

We are happy to say the contents and delivery of the training meet the high-standards set by the CPD, meaning the course has achieved accreditation.

Therefore, we’re very confident any delegates who attend this course will see tangible benefits in their professional careers.