Communication Skills Course

Looking for a communication skills course in London, at your workplace, or online? Then our CPD-accredited course is the one for you.

Customer Outreach Award 2019
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Why Take This Course?

If your role involves managing clients or staff, generating sales, or working as part of a team, you’ll know the importance of effective communication skills. Our communication courses teach attendees to:

  • Improve their communication techniques
  • Communicate openly and effectively with others
  • Use positive language to influence
  • Eliminate communication barriers
  • Develop confidence, body language, and authority
  • Listen more attentively
  • Build real connections with clients and colleagues
  • Improve a key skill for any successful career
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Improve Your Ability To Communicate

In any client-facing or team management role, excellent communication is the foremost important skill a person needs to be successful, whether it’s for public speaking, conflict resolution, team collaboration, or leadership. For those in sales or business development, it’s no secret that the quality and depth of our communication with existing and potential clients directly impact the size of our deals and our ability to win repeat business.

One key area of communication is building rapport. To build rapport and create a connection you need to have the tools and skills to quickly inspire trust across email, in-person and over the phone (because the way we talk to clients and colleagues changes depending on the medium we use).

Understanding these subtle nuances can make a huge difference and elevate your interpersonal skills.

On our half-day communication course, you will learn communication theory, practice easy-to-apply techniques, receive constructive feedback, and leave with the confidence to be a much more effective and influential communicator. We also provide full after-course support.

Good communication is the foundation of success in any field.  Improve your ability and unlock a more rewarding, enjoyable connection with others.

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Training available online or in-person

Attend our public training centre in London, book a private session at your offices, or opt for an online course (ideal for remote teams!).

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Courses start from £350 per delegate

With discounts available for multiple delegates from the same company.

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Great news - this course is CPD accredited!

And, as a bonus, you’ll walk away with a training manual and a month’s free coaching following course completion.

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Delivering excellent customer service

We’ve been awarded a Customer Outreach Award by Find Courses for delivering a high-standard of customer service.

Course Agenda

The course is split into three areas: building trust and rapport, telephone communication, and in-person communication. The agendas for each section are shown below. While there’s plenty of theory to cover, delegates will also have the chance to practice what they’ve learnt during a practical session, with feedback and support from the instructor.

Please note: The agenda outlined below is just a guideline to the standard course we deliver – all of our courses can be modified and built with your needs in mind.

Building trust and rapport

This section includes:

  • Communicating effectively with clients we dislike
  • Dealing with difficult conversations/wayward clients
  • Delivery of bad news to clients
  • Elimination of cultural barriers-points to take into account

Telephone communication

This section includes:

  • Effective use of questioning to uncover the unstated needs of clients
  • The avoidance of jargon and clear explanation of technical terms
  • Gaining the client’s commitment


This section covers:

  • Improving and understanding communication styles
  • The importance of active listening
  • Understanding thinking patterns
  • Getting the results you want

Communication Skills Course London – Dates

The dates below are for delegates wishing to attend our public courses, which are open to all. You will attend our training centre (73 Newman St, Fitzrovia, London, W1T 3EJ).

If these dates don’t work for you, please get in touch to discuss virtual or on-site training, which can be scheduled to suit your availability.

(Half-Day 9:30am-1pm)


Thursday 25th January 2024

Wednesday 21st February 2024

Monday 18th March 2024

Tuesday 23rd April 2024

Monday 20th May 2024

Friday 21st June 2024

Thursday 25th July 2024

More dates to come. Other dates are available on request.

Frequently Asked Questions

Who is this course for?

This is the best course for those wishing to sharpen their communication skills both externally with clients and internally with colleagues. It is ideal for those wishing to remove unhelpful communication blockages, improve professional relationships, better understand body language, accelerate the building of trust and rapport, and achieve consistently better results from their communication activity.

How long does this course last?

This is usually a half-day course. However, it can be tailored to your requirements.

How is the day structured?

Our virtual and public courses start at 9:30 am and finish at 1 pm. If you would prefer in-house training solely for your staff, courses usually start at 9 or 9:30 am and finish at 5 pm.

Can the contents of the course be fitted to my needs?

The content of all our communication skills courses, when being delivered on-site, can be tailored to our client’s specific needs. For example, should you wish to focus more on a particular area, like active listening, then we’re more than happy to accommodate.

What is your cancellation policy?

In the unfortunate event that you can no longer attend a course, we will transfer your bookings and any payments to an agreed-upon alternative date free of charge. If you would like to cancel entirely, a full refund will be provided if you let us know more than 7 days before the booked date.

How does payment work?

Payment is required before the course commences. An invoice will be issued and payment can be made via electronic bank transfer or through PayPal.

What is included in the price?

For all of our courses, a training manual is provided. On completion of the course, all attendees are eligible for ongoing support where attendees can contact their trainer via email, telephone, or video-call, should they have any further questions or should they require any additional guidance.

What discounts do you offer?

We offer discounts for multiple delegates from the same company at our public courses.

Do you offer online training?

We currently offer online, virtual training delivered via live webinars. It offers an affordable, convenient solution for those who are unable to attend our courses in person, such as remote teams. Our online courses are highly interactive, offering the same quality of delivery as our in-person courses.

In which countries do you provide training?

Our courses are available worldwide, hence the word “Global” in our name. Our trainers are happy to come out to you, regardless of where you’re based or, alternatively, our online training options mean we can connect with delegates from all over the world.

What is the style of training?

We adopt a highly interactive style – the best way for imparting learning points. Delegates often comment positively on the participatory style of learning. Role-plays, assessments, and exercises are commonly used to embed learning. Our highly experienced trainers will often share war stories to illustrate key points.

Who is the trainer on this course?

All of our courses are delivered by Head Coach, Anthony Maddalena. Anthony has over 20 years of experience in coaching a full range of sales, communication and leadership skills in individuals, teams, and groups of delegates – having worked with startups and SMEs to some of the largest brands in the world.

Will this course aid my professional development?

Our communication skills course has been independently reviewed by the CPD (Continuing Professional Development) Standards Office. We are happy to say the contents and delivery of the training meet the high-standards set by the CPD, meaning the course has achieved accreditation. Therefore, we’re very confident any delegates who attend this course will see tangible benefits in their professional careers.