Communication Skills Training

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Improve your communication skills with our half-day training course.

In any sales or lead generation role, great communication is the foremost important skill a person needs to be successful. It’s no secret that the quality and depth of our communication with both existing and potential clients has a direct impact on the size of our deals and on our ability to win repeat business – especially for those in leadership roles.

To build rapport you need to have the tools and skill set to quickly inspire trust across both written and verbal communication; even so, the way we talk to clients over the phone differs immeasurably to the way we communicate in person.

Understanding these subtle nuances can make a huge difference and truly elevate your interpersonal skills. On this half-day communication skills course you will learn about theory, practice easy-to-apply techniques, get feedback and after-course support from our team, and go away with the confidence to be a much more effective and influential communicator.

Important note: In light of recent news regarding Covid-19 (Coronavirus), we understand many in London, throughout the UK and worldwide are choosing to work from home. This means some customers may find it difficult to attend our courses in-person at present. However, please be aware that we offer online training for this communication skills course. Online training is delivered via Skype to the same high-standards as our in-person training. Please take care and look after one another.

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Training available in central London or on-site

Our public courses are delivered in central London, but we provide on-site training across the UK and rest of the world if required.

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Public courses starting from £250 per delegate

With discounts available for multiple delegates from the same company. The second delegate is half price – for further discounts please get in touch.

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Great news - this course is CPD accredited!

And, as a bonus, you’ll walk away with a training manual and a month’s free coaching following course completion.

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Delivering excellent customer service

We’ve been awarded a Customer Outreach Award by Find Courses for delivering a high-standard of customer service.

How we can help

Our communications skills courses and coaching programmes are aimed at all those who are engaged in regular telephone and/or face-to-face contact with clients. Our approach teaches easy to apply techniques that help aid the rapid acceleration of client commitment, and, furthermore, help eliminate obstacles to the expansion of profitable business relationships.

The techniques learnt on this course will have an immediate impact on your day-to-day by improving your ability to do the following:

  • Communicate openly and effectively with clients – Learn influencing skills, and how to use positive language in order to get the results you want.
  • Build trust and rapport – Gain the skills to accelerate the building of trust and rapport by learning key skills and behaviours.
  • Uncover the real and unstated needs of clients – Learn questioning skills to unearth your clients’ deepest needs.
  • Eliminate communication barriers – Gain the skills to remove unhelpful assumptions, and to use winning language to secure the best outcomes.
  • Understand client thinking patterns – Recognise communication styles and use Matching and Mirroring to increase buy-in.
  • Engage in active listening – Learn a tried-and-tested technique to accelerate your listening skills so that you do not miss precious signals.
  • Present oneself assertively and confidently – Learn how to make a positive first impression

Communication Skills Course Agenda

The course is divided into two parts. The morning session will address the theory of effective communication in business environments (sections outlined below), whilst the afternoon session will involve practical and engaging hands-on application of the theory presented in the morning session, involving role plays around effective use of telephone and meeting skills. The scenarios will involve typical communication challenges.

Please note, the agenda outlined here is just a guideline to the standard course we deliver – all of our courses can be modified and built with your needs in mind.

Building trust and rapport

This section includes:

  • How to communicate effectively with clients we dislike
  • Dealing with difficult conversations/wayward clients
  • Delivery of bad news to clients
  • Elimination of cultural barriers-points to take into account

Telephone communication

This section includes:

  • Effective use of questioning to uncover the unstated needs of clients
  • The avoidance of jargon and clear explanation of technical terms
  • Gaining the client’s commitment


This section covers:

  • Improving your communication style
  • The importance of active listening
  • Understanding thinking patterns
  • Getting the results you want

Good on trust and rapport. Super attitude to life and this shines through. Will definitely recommend. ☺ Thank you so much for our training

Tara Ward, Customer Service Wizard, Stinkyink

Frequently Asked Questions

Who is this course for?

This course is suitable for those wishing to sharpen their communication skills both externally with clients and internally with colleagues. It is ideal for those wishing to remove unhelpful communication blockages, to accelerate the building of trust and rapport, and to achieve consistently better results from their communication activity.

How long does this course last?

Public Course: Half Day

In-House/On-Site: One Day. Please contact us for more details.

How is the day structured?

Public courses start at 9:30am and finish at 1pm

In-House/On-Site Training: Timings depend on our clients’ preferences but courses usually start at 9 or 9:30am and finish at 5pm.

Can the contents of the course be fitted to my needs?

The content of all our courses, when being delivered on-site, can be tailored to our clients’ specific needs.

What is your cancellation policy?

In the unfortunate event that you can no longer attend a course, we will transfer your bookings and any payments to an agreed alternative date free of charge. If you would like to cancel entirely, a full refund will be provided if you let us know more than 7 days prior to the booked date.

How does payment work?

For both public and on-site courses payment is required prior to Workshop attendance. An invoice will be issued and payment can be made via electronic bank transfer or through PayPal.

What is included in the price?

For public courses a training manual is provided. On completion of the course all attendees are eligible for the Coaching Hotline where attendees can contact their trainer via email, telephone or Skype should they have any further questions or should they require any further guidance.

For on-site courses the fee includes all tailoring of the training materials and content, and a training manual. On completion of the course all attendees are eligible for the Coaching Hotline where attendees can contact their trainer via email, telephone or Skype should they have any further questions or should they require any further guidance.

What discounts do you offer?

We offer discounts for multiple delegates from the same company at our public courses. When more than one delegate from the same company attends one of our public courses the second delegate is half price. For further discounts please get in touch.

Do you offer online training?

We currently offer virtual training delivered over Skype. It offers an affordable, convenient solution for those who due to logistical considerations are unable to attend our courses in person. It is highly interactive and offers a stimulating option.

In which countries do you provide training?

We deliver our courses all over the world, hence the word “Global” in our name.

What is the style of training?

We adopt a highly interactive style – the best way for imparting learning points. Delegates often comment positively on the participatory style of learning. Role-plays, assessments, and exercises are commonly used to embed learning. Our highly experienced trainers will often share war stories to illustrate key points.

Why us?

Our communication skills training courses are built bespoke for the exact needs of our attending delegates. We can deliver our training in a one day workshop in London, throughout the UK, or internationally as well. We can also deliver this training as part of an ongoing coaching programme.

Furthermore, all of our courses are delivered by Head Coach, Anthony Maddalena. Anthony has over 20 years experience in coaching a full range of sales and leadership skills in individuals, teams, and groups of delegates – having worked with some of the largest companies in the world to SMEs, startups, and everything in between. If you wish, you can connect with Anthony via his LinkedIn profile.

Finally, we strongly believe that time and logistical pressures shouldn’t hold you or your team back from receiving our training courses. For this reason, we offer masterclass tutorials, one-to-one coaching, team refreshers, and mentoring over Skype. This makes our training completely flexible.

Interested? Get in touch using our contact form today to discuss your requirements.

Open Courses

Would you like to master the skills to accelerate the building of trust and rapport? Have you ever wished you could work a room with confidence, and obtain significantly more from your networking activities by asking the right Icebreaker Questions? This course will equip you with the tools to create a positive first impression, to remove communication blockages, to listen actively and to ask questions which gain buy-in. In short this course will enable you to be the very best version of yourself. All courses start at 9:30 am. Fee: £250 plus VAT per attendee / Duration: Half Day.

“The team said it was the best four hours they had spent in quite some time”

VP Sales and Marketing, SimCorp Ltd