Management Skills Training

Learn how to better lead a team & work more effectively with colleagues

Customer Outreach Award 2019

Why take this course?

We have over 15 years of experience delivering training courses at all company levels, from the C-Suite executives to the employees on the ground. During this time, we have developed a highly interactive leadership and management skills training course that utilises industry-leading exercises and activities to boost self-awareness.

Our attendees are instantly armed with tried and tested tools to become more decisive leaders.

  • Identify, assess and improve your own personal skills
  • Build a more productive, engaged and motivated team
  • Effectively manage, oversee and provide feedback on individual tasks and issues
  • Create a tailored action plan to help transfer learnings from the course into the workplace
  • Progress your career with an invaluable set of skills useful in any management position
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Become A More Effective And Confident Manager

Ask anyone who has been successful in management, from world-famous sports coaches to the heads of Fortune 500 companies, and they’ll tell you that the majority of the time it is not the most technically talented or the most experienced person that makes a great manager. Instead, it is the person with an ability to lead and inspire those around him or her.

Managing a team requires a unique set of skills. For some people, the ability to lead comes naturally as part of their character and personality – although this doesn’t necessarily mean these people are the best managers straight away, there may yet be areas which need sharpening. And furthermore, for those whom it does not come naturally, it’s important to understand that the ability to lead effectively can be learnt.

This is a one day course which exists to serve both groups: those who need to tighten up their existing management skills, and those who wish to develop new skills.

Well managed teams are happier, more productive, and more successful. Take our course to improve your ability to manage and help your team develop.

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Training available online or on-site

Attend our public training centre in London, book a private session at your offices, or opt for an online course (ideal for remote teams!).

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Public courses starting from £420 per delegate

With discounts available for multiple delegates from the same company.

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We provide an award-winning service

Powercall Training has been named a trusted partner in’s Customer Outreach Awards in 2019.

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Free resources to takeaway and follow up support

As standard, all the materials used on the course, including a training manual, are free for you to take home. We’ll also provide support and advice for a month afterwards.

Course agenda

The course is split into three modules: personal leadership, team management, and task management. Each has a distinct set of learning outcomes that will help you become a more effective leader and manager in the workplace. Further detail on each module is available below.

Personal Leadership

This module will cover the following areas:

  • Be true to your strengths
    • How to recognise your key strengths and how to best utilise them as a leader
  • Soliciting and giving feedback
    • The do’s and don’ts of giving feedback
    • The SOFA model
  • Ask good questions and listen to responses
    • How to utilise questions to grow as a leader
  • Commit to lifelong learning
    • How to learn from those around you
    • How to learn from your mistakes
    • How to learn from development opportunities

Team Management

This module will cover the following areas:

  • Be positive
    • Defining positive behaviours and how these impact on your team
  • Motivational drivers
    • How to understand your team members’ motivational package of
      drivers to ensure optimum performance
  • Developing a vision
    • A simple but effective process for developing a vision
  • Leading by example
    • Developing a positive role model
  • How to be inclusive
    • Delegates will complete a self-assessment questionnaire to identify areas to improve inclusivity
  • How to manage negativity
    • Techniques for managing and neutralising negativity in the workplace

Task Management

The final module will cover the following areas:

  • Delegation
    • How to delegate effectively
    • The Prioritisation Grid – a tool to help us know when to delegate
  • Communication considerations
    • A review of the key factors needed for effective communication
  • Meeting skills
    • How to effectively plan meetings
    • How to chair a meeting
  • Continuous improvement
    • Putting a process in place for improvement
  • Problem solving
    • A process for solving any problems encountered as a manager

Who is this course for?

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Senior Directors & Managers

The course is great for senior directors and managers looking to develop as strong leaders.

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Team Leaders & Supervisors

Team Leader and Supervisors will have the perfect opportunity to sharpen their existing management skills.

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New To Management

This course is perfect for those who are new to management and are looking to establish a code of best practice in order to step up into their new roles.

Management Skills Training Course Dates

(One Day 9:30am-5pm)


Tuesday 16th January 2024

Friday 23rd February 2024

Monday 11th March 2024

Wednesday 24th April 2024

Thursday 9th May 2024

Wednesday 12th June 2024

Tuesday 23rd July 2024

Tuesday 20th August 2024

Wednesday 11th September 2024

Thursday 24th October 2024

Monday 11th November 2024

Tuesday 10th December 2024

Other dates are available on request.

Frequently Asked Questions

How long does this course last?

This course lasts for one day.

How is the day structured?

Public Courses start at 9:30am and finish at 5pm.

In-House or On-Site Training: Timings depend on our clients’ preferences but courses usually start at 9 or 9:30am and finish at 5pm.

Can the content be fitted to my needs?

The content of all our courses, when being delivered on-site, can be tailored to our clients’ specific needs.

For example, if you’d like to focus more on giving feedback, then it can be arranged.

What is your cancellation policy?

In the unfortunate event that you can no longer attend a course, we will transfer your bookings and any payments to an agreed alternative date free of charge. If you would like to cancel entirely, a full refund will be provided if you let us know more than 7 days prior to the booked date.

How does payment work?

For all of our courses payment is required prior to workshop attendance. An invoice will be issued and payment can be made via electronic bank transfer or through PayPal. 

What is included in the price?

For all of our courses a training manual is provided. On completion, all delegates are eligible for a month of post-course coaching and support – attendees can contact their trainer via email, telephone or Skype should they have any further questions or should they require any further guidance.

What discounts do you offer?

We offer discounts for multiple delegates from the same company at our public courses.

Do you offer online training?

We currently offer virtual training delivered live via a video call or webinar. Online training offers an affordable, convenient solution for those unable to attend our courses in person due to logistics or the ongoing social distancing measures.

Our online training is just as interactive and engaging as our in-person courses.

In which countries do you provide training?

We deliver our courses all over the world, hence the word “Global” in our name.

What is the style of training?

We adopt a highly interactive style – the best way for imparting learning points. Delegates often comment positively on the participatory style of learning. Role-plays, assessments, and exercises are commonly used to embed learning. Our highly experienced trainers will often share war stories to illustrate key points.

Who is the trainer on this course?

All of our courses are delivered by Head Coach, Anthony Maddalena.

Anthony has over 20 years experience in coaching a full range of sales, communication and leadership skills in individuals, teams, and groups of delegates – having worked with some of the largest companies in the world to SMEs, startups, and everything in between.